LEGAL & POLICIES

(Balloon Radio — balloonradio.com)

Contents

  • Privacy Policy
  • Terms & Conditions
  • Cookie Policy

PRIVACY POLICY

Last updated: June 2026

1. Who We Are

Balloon Radio (“we”, “us”, “our”) is a personalised audio gift service based in the United Kingdom.
Business name: Balloon Radio
Address: 5 Brayford Square, London, E1 0SG
Email: studio@balloonradio.com
Website: balloonradio.com

We create personalised audio shows based on information you provide.

2. Personal Data We Collect

We may collect the following information:

  • Name
  • Email address
  • Billing address
  • Phone number (if provided)
  • Payment information (processed by Stripe, PayPal, or WooCommerce Payments — we do not store card details)
  • Personal stories, names, and details you submit for your audio show
  • Audio files or voice notes you upload
  • Photos (if you choose to send them)
  • Order information
  • Website usage data (cookies, analytics)

3. How We Use Your Data

We use your information to:

  • Create and deliver your personalised audio gift
  • Process payments
  • Send order confirmations and updates
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract — to create and deliver your audio gift
  • Consent — for marketing emails
  • Legitimate interest — to improve our service
  • Legal obligation — for accounting and tax purposes

5. How We Store Your Data

We store project files and customer submissions securely using:

  • Google Drive
  • Our website hosting provider
  • Email marketing platform (when implemented)

We retain data only as long as necessary to fulfil your order and maintain records.

6. Sharing Your Data

We share data only with trusted third parties:

  • Stripe
  • PayPal
  • WooCommerce Payments
  • Google Drive
  • Email marketing provider (when used)
  • Website hosting and analytics providers

We never sell your data.

7. Your Rights

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent
  • Object to processing
  • Request a copy of your data

Contact: studio@balloonradio.com

8. Children’s Privacy

Our service is suitable for all ages, but purchases must be made by adults.

9. Contact Us

For privacy questions: studio@balloonradio.com

TERMS & CONDITIONS

Last updated: June 2026

1. About Balloon Radio

Balloon Radio provides personalised audio gifts delivered digitally via email.

2. Ordering

By placing an order, you agree to provide accurate information needed to create your personalised audio show.

3. Delivery

All products are delivered digitally via email to the address you provide at checkout.

4. Personalisation Content

You are responsible for ensuring that any information you submit:

  • Is accurate
  • Does not infringe copyright
  • Does not contain harmful or illegal content

We may refuse content that is inappropriate.

5. Payment

Payments are processed securely through:

  • Stripe
  • PayPal
  • WooCommerce Payments

We do not store card details.

6. Refunds

Because each product is personalised, refunds are handled case by case.
If you have an issue with your order, contact studio@balloonradio.com.

7. Intellectual Property

All audio shows created by Balloon Radio remain our intellectual property.
You receive a licence to use and share the audio for personal, non‑commercial purposes.

8. Usage Restrictions

You may not:

  • Resell the audio
  • Use it for commercial broadcasting
  • Modify or redistribute it for profit

9. Liability

We are not liable for:

  • Delays caused by incorrect information provided by you
  • Issues with email delivery outside our control
  • Losses arising from misuse of the product

10. Changes to These Terms

We may update these terms at any time. The latest version will always appear on our website.

COOKIE POLICY

Last updated: June 2026

1. What Are Cookies?

Cookies are small files stored on your device to help the website function and improve your experience.

2. Types of Cookies We Use

Balloon Radio uses:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand website usage
  • Marketing cookies — for advertising and tracking
  • Functionality cookies — to remember preferences

A cookie banner allows you to accept or manage these.

3. Third‑Party Cookies

We use cookies from:

  • Google Analytics
  • Payment providers (Stripe, PayPal, WooCommerce Payments)
  • Email marketing platform (when implemented)

4. Managing Cookies

You can manage or disable cookies through your browser settings or via our cookie banner.

5. Changes to This Policy

We may update this policy as needed. The latest version will always be available on our website.